Frequently Asked Questions

DeadStock is a Kuwait-focused live auction marketplace for fashion and related items. Sellers list through review; buyers bid in timed auctions. At launch, buyers and sellers complete payment and delivery directly after contact unlock.

Create an account, go to Sell, and submit your item with photos and an accurate description. DeadStock reviews the submission. If approved, your auction goes live on the schedule set by the platform.

Yes. During the launch phase, submitting products for review is free and DeadStock charges 0% seller commission on completed sales unless we announce a change.

Not at launch. Seller commission is 0%. Future optional services or commission on selected auction types may be introduced later with notice.

It is the Bid Participation Fee. Buyers pay 0.990 Kuwaiti Dinars once per auction to unlock the ability to place bids on that auction. It is not payment for the product.

Yes. The fee applies per auction listing. Paying for Auction A does not let you bid on Auction B. Browsing and watchlist remain free.

Yes. You can view live auctions and save items to your watchlist without paying the participation fee. You only pay when you choose to unlock bidding on a specific auction.

After the auction ends with a qualifying winning result (including any reserve being met). Then the winning buyer and seller see each other’s contact information inside the platform.

No at launch. You pay the seller directly for the item (for example cash or bank transfer) for the winning bid amount. DeadStock does not hold product funds or act as escrow.

No at launch. Delivery, pickup, or shipping is arranged between buyer and seller after unlock.

The seller may not be obligated to sell. Contact details typically do not unlock, and there is no winning buyer for that auction. The participation fee policy still applies; see Bid Participation Fee for limited refund cases.

Open your auction result, confirm contact unlock, and reach the seller promptly. Agree on payment method, price (your winning bid), and delivery. Complete the purchase in good faith.

After contact unlock, use the issue reporting tool on the transaction. DeadStock admin will review operational records. We may restrict accounts but do not guarantee automatic refunds of the participation fee or product payment.

From your dashboard or post-auction panel after unlock, choose a category (no response, payment, delivery, not as described, etc.), describe what happened, and submit. See the Issue Reporting Policy for statuses.

The fee is generally non-refundable because it covers bidding access for that auction. DeadStock may review limited exceptions (for example duplicate charge or clear platform error) case by case; there is no automatic refund when you lose or when reserve is not met.

Common reasons include unclear photos, prohibited items, inaccurate description, suspected counterfeit, or policy risk. You may revise and resubmit where the product allows. DeadStock does not guarantee approval.

Staff or automated checks review submissions for policy compliance and listing quality. Unless an item is explicitly marked as DeadStock Verified, authentication is based on seller photos and declarations, not in-person inspection of every item.